DaVinci AI PBX — Call Intelligence & Team Management
Transform your call operations with intelligent monitoring, automated insights, and powerful management tools
Intelligent Call Analysis
AI-powered monitoring that analyzes every conversation and provides actionable insights
Automated Content Detection
Real-time analysis detecting profanity, harassment, hate speech, discrimination, and policy violations with instant flagging.
AI-Generated Call Summaries
Automatic summaries of every call capturing key discussion points, outcomes, and action items without listening to full recordings.
Key Moment Detection
Instantly identify critical moments: customer objections, pricing discussions, commitment statements, or concerning language.
Conversation Analytics
Deep insights into communication patterns, sentiment trends, talk-time ratios, and conversation quality metrics.
Agent Performance Management
Comprehensive scoring and tracking system that measures and improves team performance
Overall Agent Scoring
Automated performance scores based on communication quality, customer satisfaction, compliance adherence, call handling efficiency, and issue resolution rates.
Performance Dashboards
Individual and team-level analytics showing trends, improvements, and areas needing attention.
Comparative Analytics
Benchmark agents against team averages and top performers to identify coaching opportunities.
Performance History
Track agent improvement over time with historical data and trend analysis.
Employee Workflow Management
Streamline operations and optimize team productivity with integrated workflow tools
Work Process Automation
Define and automate standard workflows for different call types, follow-ups, and escalations.
Task Assignment
Automatically create and assign tasks based on call outcomes, customer needs, or flagged issues.
Schedule Optimization
Integrate call volume analytics with scheduling to ensure optimal staffing coverage.
Activity Tracking
Monitor agent availability, call handling time, break patterns, and productivity metrics.
What Gets Flagged?
Our AI monitors for critical issues and compliance violations automatically
Language Violations
- • Profanity and explicit language
- • Sexual content or innuendo
- • Threatening or aggressive language
Discriminatory Content
- • Hate speech or racial slurs
- • Gender-based discrimination
- • Religious or ethnic bias
Workplace Issues
- • Harassment or bullying
- • Hostile work environment indicators
- • Inappropriate personal conversations
Performance Issues
- • Extended silence or dead air
- • Excessive hold times
- • Script deviations
Benefits for Your Business
For Management
- • Save 10+ hours weekly on call reviews
- • Data-driven decisions
- • Early problem identification
- • Easy team oversight
- • Streamlined operations
For Agents
- • Clear performance expectations
- • Instant feedback on quality
- • Recognition for excellence
- • Focused coaching
- • Fair, data-based evaluation
For the Business
- • Risk mitigation
- • Quality consistency
- • Customer protection
- • Training efficiency
- • Operational insights
Industry Applications
Call Centers
Monitor quality, ensure compliance, and optimize agent performance across high-volume operations.
Sales Teams
Track conversion techniques, identify successful strategies, and improve sales training programs.
Customer Support
Ensure satisfaction, reduce escalations, and maintain consistent service quality standards.
Financial Services
Maintain regulatory compliance, document all interactions, and protect against liability.
Healthcare
HIPAA compliance monitoring, patient interaction quality, and staff professionalism oversight.
Retail & E-Commerce
Optimize customer service, track order handling, and improve conversion rates.
Frequently Asked Questions
Is call recording legal in my state?
Our system complies with all federal and state recording laws. We provide guidance on notification requirements and can enable automatic disclosure messages.
How long are calls stored?
Standard retention is 90 days, with options for extended storage up to 7 years for compliance needs.
Can agents see their own scores?
Yes, agent self-service portals show performance metrics and improvement areas while management retains control over sensitive data.
How accurate is the AI detection?
Our AI achieves 95%+ accuracy in content detection, with continuous learning and customization improving results over time.
What VoIP systems do you integrate with?
We support all major VoIP platforms including RingCentral, 8x8, Vonage, Five9, and custom SIP-based systems.
Ready to Transform Your Call Operations?
Let's build an intelligent call management system for your team